Effective date: 1 January 2024
Products purchased from CloudHosti are eligible for a refund if the service is canceled within 30 days of the original transaction date. Once a refund request is approved, the refund will be processed within 7–10 business days.
Note: Payments made using cryptocurrencies, tokens, or any digital assets are non-refundable due to their irreversible nature and highly volatile exchange rates. CloudHosti is not responsible for any market or exchange-related risks.
Note: If a client violates any applicable laws or CloudHosti’s Terms of Service, all payments made to CloudHosti become non-refundable.
“Date of the transaction” refers to the date a product or service is purchased, including the date when an automatic renewal is processed. You may cancel any service at any time; however, refunds are only issued if the cancellation falls within the applicable refund period.
Certain products have unique refund terms or may not be refundable at all. Please review the product-specific details below.
Refund abuse (such as repeated refund requests or bulk purchase-refund patterns) will result in CloudHosti declining refund requests.
Certain CloudHosti products require specific conditions to qualify for a refund:
New domain registrations may be refunded only when:
.br domains (including .com.br / .net.br) are refundable only if the request is made within 168 hours (7 days).
The following registries do not allow refunds under any circumstances:
.ai, .be, .ca, .ch, .cz, .dk, .es, .eu, .fr, .hu, .it, .nl, .nu, .ru, .se, .cat, .asia, .de, .uk, .in, .us, .pl, .pw, .ag, .vc, .tf, .re, .pm, .mn, .lv, .lt, .lc, .jp, .jp.net, .frl, .cl, .bz, .at, .am, .yt, .wf, .tv, .sc, .pt, .mx, .lu, .li, .la, .gr, .fm, .cx, .com.pt, .cn.com, .cc, .ar.com, .com.au, .au, .ae, .gg, .pe, .pk, .fi, .tr, .com.tr
CloudHosti may offer promotional deals such as free domains with long-term hosting plans. These free domains:
CloudHosti may issue a partial refund equal to the hosting fee minus the free domain cost, allowing you to continue using the domain for the remaining term.
Certain payment gateways do not support direct refunds:
Refunds for these methods can only be issued to CloudHosti Balance.
VTC Pay (Vietnam)
Refunds are generally issued to the original payment source. However, users may choose to receive refunds as CloudHosti Balance. Once credited to balance, this refund becomes non-reversible.
Overfunded balance amounts may be refunded within 30 days of the overfunding transaction. In special cases, alternative eligible payments may be refunded if within the 30-day window.
A chargeback, payment dispute, or reversal will be treated as a breach of payment obligations. CloudHosti may:
Services and access will be restored only when:
Cases involving criminal or obvious fraudulent chargebacks will result in permanent account termination with no recovery option.
If you believe a payment was made incorrectly, please contact CloudHosti Support before filing a chargeback to avoid unnecessary service interruption or fees.